Fiber FAQ’s

What is fiber optic cable?

Fiber optic cable is a bundle of fiber optic threads made of pure glass each about the diameter of a human hair. Fiber optic cable uses light instead of electricity to carry a digital data signal. Therefore it is able to transmit information at virtually unlimited speed and capacity (higher bandwidth).

Why is fiber preferred to copper or coaxial cable?

Optical fiber is unique because it can carry a high-bandwidth signal enormous distances. The longer the distance the signal travels on copper or coaxial cable, the lower the bandwidth. Fiber networks can also be upgraded by changing the electronics or using different lasers that increase the bandwidth without changing the fiber itself. That’s why fiber networks are said to be “future proof.”

How much will installing fiber to my home cost?

Standard costs for a Fiber Connect installation are typically $400 or more. At this time we are waiving costs for standard installation and activation to our current customers and to new customers if two or more services are subscribed from Piedmont Communications. (Services include Phone with TV or Broadband)

Will fiber increase my telephone rate?

No. Fiber Connect will not increase telephone rates unless you choose an upgraded service. Over the long term, the lower maintenance costs and increased capacity afforded by fiber should provide rate stability. We will also be able to offer more service options for very little, if no additional cost.

Will fiber change the way my present communication services work?

No. However, Fiber Connect customers will likely notice an improvement in the quality, reliability, and stability of their services. If you’re a high-speed internet customer, you will not need a modem or router unless you choose to have a wireless connection or have multiple computers connected to the internet.

Will getting fiber to my home disturb my yard/property?

Though we will dig a trench across your yard to provide you with a Fiber connection, our goal is to treat your property as if it were our own. We will select contractors who have that same respect and who will be responsible to promptly restore your property to a condition as close to original as possible.

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