— Television FAQ

What is Digital Video Recording (DVR)?
DVR stands for digital video recording. DVR allows you to record any TV program to your PiedmontTV set-top box and watch it whenever you want. Plus, you can rewind and pause live TV. With PiedmontTV DVR, you can
• Quickly and easily record your favorite shows
• Automatically record every new episode of your favorite show
• Pause and rewind live TV
• Record one show while watching another

Can I control what my children watch?
Yes, but only on a set-top box.  With PiedmontTV’s parental block capabilities, you can choose the type of content that can be viewed on each television set based on movie and TV ratings.   With this convenient option, you can choose to allow your child’s TVs to show only “G” rated materials, while you can enjoy your favorite shows on your television in another room.

Why do I have to lease PiedmontTV set-top boxes?
Technology advances so rapidly that leasing allows PiedmontTV to continually provide you the latest equipment at nominal cost.  Leasing also allows inexpensive upgrades and free replacement set-top boxes.

If I move can I take my PiedmontTV equipment with me?
Because PiedmontTV service is only available in certain areas we request that you call before you move.  We can verify if PiedmontTV programming will be available at your new address.  If so, yes, take the PiedmontTV set-top boxes with you.  We will set up an appointment for one of our friendly service installation technicians to come by and help get you set up in your new home.  If service will not be available at your new address we kindly ask that you return all set-top boxes, cords, cables and remotes to your nearest customer service center.

How do I read my bill?
Your PiedmontTV charges will appear on your monthly Piedmont Telephone bill. The charges will be broken down into Package selection (Basic, Super Basic or Digital), Movie Package selection(s), set-top boxes and any applicable taxes, fees and surcharges.

How do I know if PiedmontTV is available in my area?
If you are eligible for PiedmontTV, you should have received information via U.S. Mail from Piedmont Telephone notifying you of the service’s availability in your community. If you have not received a mailing or are unsure if your community is eligible call (336) 787-5433 and speak with one of our local customer service representatives. We will be happy to check on current availability in your area.

Why is PiedmontTV available in such limited areas?

PiedmontTelephone is offering TV over copper which makes the availability limited. Piedmont Telephone is in the beginning phases of a multi-year transition to an entirely fiber-optic network. We are replacing our copper infrastructure as it ages and becomes ready for replacement with fiber-optic technology. We will be adding new communities every month as we gradually build our fiber-optic network. Piedmont Telephone will notify you by mail when Piedmont is made available in your community.

Is PiedmontTV available for businesses?
Yes, although Businesses are not eligible for Piedmont’s No Limit Bundles.

What is high-definition television?
HDTV is the new way of watching television. HDTV has a much higher pixel rate on the screen, so the picture appears much clearer and sharper. In order to view true high-definition television programming, you must have three things:
• A High Definition Television
• The appropriate cables (HDMI or component cables – available through PiedmontTV)
• High-Definition Access from PiedmontTV is only available over fiber-optic connections.

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