Troubleshooting Remote

How can I operate my TV with my PiedmontTV Remote Control?

To turn your TV on and off, press your remote control’s TV button and then its power button. To adjust your TV’s volume, press your remote control’s TV button and then its volume buttons to reach the desired volume. To go back and operate any advanced functions on your set-top box – such as the programming guide or DVR, you will need to press the STB button on your remote. This returns your remote control to set-top box operation mode.

*Certain lesser-known TV brands cannot be operated with a PiedmontTV remote. Your technician will alert you at the time of installation if the remote cannot be programmed to control your TV. In those cases, you will need to use your TV remote to operate the TV.

My remote isn’t working properly.

Check your batteries. If they work, make sure the STB device is activated. To activate the STB device, simply push the STB button. Your STB button should turn red when other buttons are pushed.

If these topics do not answer your questions, please call Repair Services at 611 or (336)787-5678.

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